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A to Z Fan Guide

Use this guide as a quick reference for Laketown Squadron home games at Waste Pro Civic Center.

Accessibility (ADA)

The Waste Pro Civic Center provides accessible parking and seating. The designated ADA drop-off area is in the middle portion of the access road across from Door 4, and Door 4 has an accessible entrance directly across from the drop-off area. Requests for aid or service should be made at least 10 business days before a game when possible. The ADA Facilitator can be reached at (504) 465-9985. Wheelchairs maintained on site are reserved for emergency purposes and are not available for general guest use or rental.

Address

Waste Pro Civic Center

4545 Williams Blvd.

Kenner, LA 70065.

Alcohol Policy

Louisiana Law prohibits the sale of alcoholic beverages to persons under the age of 21. Proper identification must be shown to purchase any alcoholic beverage. All alcohol sales stop at the end of the 3rd quarter.

Animals

Animals are prohibited with the exception of service animals.

Baby Changing Stations

Baby changing stations are available in all available restrooms in the Waste Pro Civic Center.

Bag Policy

Any bag, purse, backpack, or briefcase that is larger than 14" x 14" x 6" will not be allowed into the Waste Pro Civic Center. This policy will be strictly enforced, and the Waste Pro Civic Center is unable to store oversized or prohibited items. An exception will be made for declared medically necessary items, after proper inspection. Bags are subject to visual inspection at entry.

Banners, Signs & Flags

Banners, signs and flags are generally permitted when they are in good taste, are not offensive or profane, do not obstruct another guest's view or existing venue signage, and do not create a safety hazard. Commercial signs are not permitted without venue approval. Venue management may remove any banner, sign or flag at its discretion.

Box Office & Will Call

The Waste Pro Civic Center Box Office is on the west side of the lobby. For Squadron games, the Box Office is scheduled to open 1 hour prior to tipoff and close at the end of the third quarter. Ticket resolution and ADA ticket assistance will be handled at the main Box Office. Will Call is located at the Box Office and requires photo identification for the person who placed the order.

Cameras & Recording

No video cameras and no professional cameras with lenses longer than 6” are allowed inside the Waste Pro Civic Center. All other cameras are allowed.

Children's Tickets

Children two and under do not require a ticket for admission. However, in order for a child to have his or her own seat, a ticket is required.

Concessions

Food and beverages are available for purchase during events. Concessions are provided by Messina's Food Services. Outside food and beverages are not permitted.

Door Openings

Doors will open to the public approximately 1 hour prior to tip-off. Patrons with ADA requirements should enter through Door 4. The Box Office will be open 1 hour prior to tip-off and can be accessed through Door 1.

Drones

The possession, operation or use of a drone or other unmanned aircraft system on Waste Pro Civic Center property is prohibited without prior written permission from venue management.

Elevators

The guest elevator is located next to the Box Office restrooms on the west side of the lobby.

Entry Screening

Guests are subject to game-day security screening before entry. Traditional screening will be implemented at the public entrances, with visual bag checks. Guests who do not comply with required screening may be denied entry.

Fan Code of Conduct & Ejection

The National Basketball Association G League, the Laketown Squadron, and the Waste Pro Civic Center are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience in which:

  • Players and fans respect and appreciate each other.
  • Fans will be treated in a consistent, professional, and courteous manner by all arena and team personnel.
  • Fans will enjoy the basketball experience free from disruptive behavior, including foul or abusive language and obscene gestures.
  • Fans will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage fan will be handled in a prompt and safe manner.
  • Fans will sit only in their ticketed seats and show their tickets when requested.
  • Fans who engage in fighting, throwing objects, or attempting to enter the court will be immediately ejected from the arena.
  • Fans will smoke in designated smoking areas only.
  • Obscene or indecent messages on signs or clothing will not be permitted.
  • Fans will comply with requests from arena staff regarding arena operations and emergency response procedures.

The arena staff has been trained to intervene when necessary to help ensure that the above expectations are met, and Fans are encouraged to report any inappropriate behavior to the nearest usher, security guard, or guest services staff member. Fans who choose not to adhere to the Fan Code of Conduct will be subject to penalties including but not limited to, ejection without refund, revocation of their season tickets, and/or prohibition from attending future games. They may also be in violation of local ordinances resulting in possible arrest and prosecution.

The NBA G League, the Laketown Squadron and Waste Pro Civic Center thank you for adhering to the provisions of the NBA G League Fan Code of Conduct.

First Aid

In case of emergency, First Aid will be located near Section 201 in Concourse A.

Group Tickets

Group experience tickets are available through the Laketown Squadron. Fans can contact the Squadron front office at 504-525-4667 or squadron@pelicans.com for more information.

Guest Services

Our Guest Services can be located at the Box Office on the west side of the main lobby.

Lost & Found

During the game, guests should check with the Box Office regarding lost items. After the game, call the Waste Pro Civic Center receptionist at (504) 465-9985 for more information.

Lost Children or Companions

If a child becomes separated from their parent or guardian during a game, the parent or guardian should immediately report to the Box Office in the lobby for assistance. Venue staff will be notified and will assist in locating and safely reuniting the child with their parent or guardian.

Merchandise

The Squadron Team Shop is located in the main lobby of the Waste Pro Civic Center.

Laketown Squadron home-game tickets are mobile. Fans can access tickets through the Pelicans mobile app in Squadron Mode, or Tixr.com and can manage, transfer or sell eligible tickets through TIXR.

Parking & Directions

Parking is available in the West Lot of the Waste Pro Civic Center. Directions to the West Lot can be found on the map below. The ADA drop-off location can be found on the north access road, in front of Door 4. More details to come.

Payment Options

Waste Pro Civic Center is a cashless venue; however, all major credit cards are accepted at permanent concession and retail locations

Prohibited Items

The following items are prohibited in the Waste Pro Civic Center for Laketown Squadron games:

  • Aerosol cans
  • Animals (with the exception of service animals)
  • Audio/visual recording devices (includes GoPro, Google Glass, Spectacles, etc.)
  • Banners/Flags: Spectators are not permitted to use or wave flags, banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic, or any other hard material, and that is more than 11 by 17 inches in size.
  • Bats and clubs
  • Beach balls
  • Bottles
  • Cans
  • Clothing, garments or signs displaying explicit language, profanity or derogatory characterization towards any person(s)
  • Containers of any kind
  • Contraband
  • Drones
  • Fireworks
  • Frisbees
  • Glass
  • Glitter
  • Hard-sided Bags
  • Helium Balloons
  • Horns
  • Illegal Substances
  • Laptops
  • Large/oversized bags and backpacks. Maximum bag size is 14” width x 14” height x 6” depth
  • Laser pointers or any similar devices
  • Mace or pepper spray
  • Mascot headwear of any kind
  • Monopods
  • Noisemakers
  • Outside food and beverage
  • Poles
  • Professional and/or commercial cameras with interchangeable or detachable lenses
  • Projectiles
  • Selfie Sticks
  • Stickers
  • Stick
  • Strollers
  • Tasers and Stun Guns
  • Tripods
  • Unauthorized marketing/soliciting/vending
  • Weapons
  • Whistles
  • Any other item(s) deemed unacceptable by Venue Management

Re-Entry

Once your ticket is scanned, re-entry into the Waste Pro Civic Center is not permitted.

Restrooms

The Waste Pro Civic Center has four women’s, and four men's restrooms located in the main lobby area. Accessible facilities are provided in all restrooms.

Smoking

Smoking or vaping on the Waste Pro Civic Center campus is strictly prohibited.

Tickets

TIXR is the official ticketing platform for Laketown Squadron home games. Fans can purchase and manage tickets through TIXR and access tickets through Tixr.com or the Pelicans mobile app, in Squadron Mode. Season tickets, premium seating, and group experiences are available through the Laketown Squadron. For information, call 504-525-4667 or email squadron@pelicans.com.

Wi-Fi

Our public Wi-Fi network “Laketown” is available upon arrival for all fans to use.